CORONAVIRUS UPDATE

Due to the recent events with the Coronavirus (COVID-19), Futons 4 Less remains committed to our customers. We are happy to assist you as our website remains open. We are working hard to make sure every new and existing order gets handled in the quickest and safest manner possible. While Futons 4 Less, our manufacturing partners and our shipping partners are doing our best to get your order to you quickly and safely. Our manufacturing partners might not have all the products in stock and our inventory might not show accurate real time information so we urge you to contact us for product availability before placing an order and we appreciate your understanding if we experience any delivery delays.

Nationwide Shipping NATIONWIDE SHIPPING

We are committed to providing our customers quick delivery (delivery time is contingent upon product availability). You can calculate delivery price prior to checkout in your shopping cart. If you have any preferences, let us know using the comments section at checkout. Don't worry choosing the wrong delivery option, though, we will contact you within 24–48 hours after the order is placed to confirm and set up delivery.

If you need Rush Delivery or have any questions on shipping options or items availability — please email info@futons4less.com

 

Curbside Delivery

Get your order delivered to your home. This service includes delivery of your items to the curb at the end of your driveway. This service does not include set up or assembly of the items or removal of the packaging materials. We will provide you with the shipping company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. You are required to meet the delivery truck in front of the house, and you are responsible for receiving the packages from the truck. So please make the necessary arrangements to have someone who will help you bring them inside. Please note that most freight companies only deliver on weekdays.

For In-Home Delivery or White Glove Delivery & Assembly please email info@futons4less.com

Rural Areas and Territories

Deliveries made to rural and remote areas may be delayed as certain carriers go there only once or twice a month. Certain zip codes are not deliverable to via freight trucks. Additional handling charges apply to island deliveries. For Alaska, Hawaii, and the US Territories we offer a standard USPS shipping option. It is only available for smaller items. Free shipping offers are not available for orders shipped to these states and territories.

 

Shipping Policy

 Orders usually ship out and leave our warehouse within 1-7 days. Items that are not in stock take 1-2 weeks for us to order, special orders may take 4-6 weeks to order. Transit time to any destination in the US is 5-6 business days. If you have your furniture shipped to the address other than your billing address (the address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact your bank to confirm your information. Please make sure that your shipping address is on file with your credit card company.

Once we ship out your furniture, we will send you an e-mail with all the tracking details. You will be able to track your delivery online or contact the shipping company over the phone. 

Futons 4 Less ships within the contiguous United States. All deliveries are made by a carrier chosen by our vendors. If the customer specifies a shipping company, we will attempt to use that company.

Products that are too heavy/large to ship via the small package delivery services (e.g. UPS Ground, FedEx Ground) will be sent to you via truck freight. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.

If you are ordering a large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Damages

On the rare occurrence, items could be damaged in shipment. You MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.

If an item is received damaged, do not immediately refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail us within 24 hours of receipt of the item. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all the issues.

We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible for saving the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancellation fees as applicable.

Where do we ship