Returns & Cancellations
Return/Exchange & Cancellation Policy
At the time an order is placed, you receive a notification via e-mail describing all order details. It is your responsibility to verify that the information in this e-mail receipt is correct. We give you up to 48 hours to review your e-mail confirmation and reply with any discrepancies or changes at no charge. Any cancellations made after the order has been confirmed or the 48-hour window has passed will need to follow the return policy.
Merchandise purchased at Futons 4 Less may be returned within 30 days of delivery. A 20% restocking fee will apply and you are responsible for all shipping charges incurred including shipping the merchandise back. If you are purchasing a product that has free shipping then actual shipping costs will also be deducted from your return amount. All merchandise must be not used in its original condition and packaging. As soon as we receive the goods back we will check to see that no parts are missing and then we will issue a credit to your account.
It is important that you inspect the furniture for damages upon delivery. If an item is found defective, we will repair or replace it at no cost to you. If the damage or defect is found and claimed within 24 hours after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.
If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc, we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.
Mattresses are not returnable once removed from the plastic bag. Mattresses that have never been removed from the original bag can be returned up to 30 days after the date of delivery. There is a 20% restocking fee that will apply for any returned mattress and you are responsible for all shipping charges incurred including shipping the merchandise back. If you are purchasing a product that has free shipping then actual shipping costs will also be deducted from your return amount.
All custom and special orders, clearance and promotional items are final sales and cannot be exchanged or returned.
If for any reason you have not received an item within 4 weeks, and if you desire to cancel the transaction, we will gladly refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility. If the item has a stated shipping time of more than 4 weeks, then the time frame necessary for the cancellation to be permitted shall be the longest shipping time stated plus 25%. For example, if the shipping time is stated at 8 weeks, a cancellation will be permitted if more than 10 weeks have elapsed in accordance with the other conditions stated herewith. You must call or email us to let us know that you would like to cancel your order. Orders may not be canceled prior to receiving the items unless the terms above regarding the delivery time frame have not been met. Refused, returned or canceled shipments that are not and/or will not be accepted by the customer for any reason, including non-payment, are subject to restocking fee according to the Return Policy plus the cost of the shipping and return shipping if applicable.